Privacy Policy

Last updated: 21 January 2026

At Jireh Wellbeing, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our therapy services, whether in person or online.

We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the BACP Ethical Framework to ensure your information is handled safely, respectfully, and confidentially.

WHO WE ARE

Practice Name: Jireh Wellbeing
Location: Cumbernauld, Scotland, United Kingdom

Data Controller: Jireh Wellbeing
Email: admin@jirehwellbeing.com
Telephone: 07899 534774

WHAT INFORMATION WE COLLECT

Information you choose to share
When you contact us or enquire about therapy, we may collect your name, email address, telephone number, and any information you choose to share in enquiry forms, emails, or messages.

Therapy-related information
If you become a client, we may collect information about your mental health and wellbeing, session notes, assessments, therapy plans, and emergency contact details if provided. This information is classed as sensitive personal data under UK GDPR.

Website information
When you visit our website, we may collect limited technical information such as your IP address, browser type, and pages visited. This helps us understand how the website is used and improve it.

HOW WE USE YOUR INFORMATION

We use your information to respond to enquiries, provide therapy services in person and online, arrange and manage appointments, keep appropriate records, meet legal, ethical, and insurance requirements, and improve our services and website.

We only use your information where it is relevant and necessary.

LEGAL BASIS FOR USING YOUR DATA

Under UK GDPR, we process your information using one or more of the following lawful bases: your consent, the need to provide a service (contract), legal obligations, and legitimate interests in running our practice.

For sensitive health information, we rely on your explicit consent and the provision of health and wellbeing support. You can withdraw your consent at any time.

CONFIDENTIALITY AND BACP ETHICAL PRACTICE

Confidentiality is central to therapy and is taken very seriously at Jireh Wellbeing. Your information will not be shared without your consent unless there is a serious risk of harm to you or others, we are legally required to share information, or disclosure is required by professional or regulatory bodies.

Where possible, we will discuss this with you first.

In line with BACP requirements, therapy work may be discussed in professional supervision. Any information shared is anonymised.

IN-PERSON AND ONLINE THERAPY

In-person therapy
Records and notes are stored securely and accessed only by the therapist.

Online therapy
For online sessions, we use secure and reputable platforms. Clients are encouraged to use a private and safe space. While reasonable steps are taken to protect your privacy, online communication can carry risks outside our control.

HOW YOUR DATA IS STORED AND PROTECTED

Your data is protected using password-protected systems, secure digital storage, encryption where possible, locked storage for paper records, and limited access to personal information.

HOW LONG WE KEEP YOUR INFORMATION

Enquiry information is usually kept for up to 12 months. Client therapy records are usually kept for 7 years after therapy ends, in line with BACP guidance and insurance requirements. After this time, records are securely deleted or destroyed.

SHARING YOUR INFORMATION

We do not sell or share your information for marketing purposes.

Your information may be shared only with secure booking or record-keeping systems, professional supervisors (in anonymised form), or legal or regulatory authorities where required by law.

All third parties are required to comply with data protection laws.

Our website may use cookies to ensure it functions properly and to understand how it is used. You can manage or disable cookies through your browser settings.

YOUR RIGHTS

You have the right to access your personal data, request corrections, request deletion where appropriate, restrict or object to processing, withdraw consent at any time, and make a complaint to the Information Commissioner’s Office.

ICO website: www.ico.org.uk
ICO helpline: 0303 123 1113

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Jireh Wellbeing
Email: admin@jirehwellbeing.com
Telephone: 07899 534774

CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time. The most recent version will always be available on

Privacy Policy

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